Refund Policy

AceGamer is committed to delivering high-quality products and hassle-free refunds. This policy applies to all purchases made through AceGamer online store.

1. Quality-Related Refunds (Our Responsibility)

  • Full refund or free replacement for confirmed quality issues.
  • No return required unless requested.
  • AceGamer covers all shipping costs.

Examples:

  • Buttons, triggers, or joysticks not working
  • Charging, power, or connectivity failures
  • Firmware or software malfunctions
  • Shipping damage reported within 48 hours

2. Non-Quality Related Refunds (Change of Mind / Wrong Model)

  • Request must be made within 30 days of receipt.
  • Product must be unused, in original condition, with all packaging and accessories.
  • Customer pays return shipping.
  • Refund = Order amount – actual return shipping cost.
  • Alternatively, if you keep the product, you may request a partial refund of 25% of the order value (applies only to non-quality related returns).

Example: If return shipping is $20 and order total is $100, your refund will be $80.

3. Refund Processing

  • Claim review: within 24 hours (Mon–Fri)
  • Refund issued: 3–5 business days to the original payment method

4. How to Submit a Refund Request

Provide: order number, product name, description of issue, and photos/videos if applicable.

📩 Email: support@acegamerstore.com

For return shipping instructions, see our Shipping & Payment Policy.

Last updated: September 10, 2025

Return and Exchange Process

Simple Steps for Hassle-Free Returns and Exchanges

  • Step1

    Submit Your Request

    Email us at support@acegamerstore.com with your order number, product name, and details about the issue. Please include photos or videos if applicable.

  • Step2

    Approval & Refund/Replacement

    We will review your request and confirm the solution: refund, return, or replacement, depending on the issue.

  • Step3

    Confirmation

    Once approved, refunds, returns, or replacements will be processed within 3–5 business days, and you will be notified of the outcome.

Return Now