Warranty Policy

AceGamer provides a 1-year limited warranty for eligible products purchased from acegamerstore.com or AceGamer official sales channels. The warranty period starts from the date your order is delivered.

This Warranty Policy explains what is covered, what is not covered, and how to submit a warranty claim.

1. Warranty Period

All eligible AceGamer products are covered by a 1-year limited warranty from the date of delivery.

2. Warranty Scope

This warranty covers defects in materials, manufacturing, or workmanship under normal use.

Covered issues may include:

• Device fails to power on under normal use
• Device fails to connect due to a product defect
• Buttons, triggers, or joysticks malfunction
• Charging, battery, or connectivity failures caused by manufacturing defects
• Firmware or software issues that prevent normal operation
• Wrong, damaged, or defective item received, if reported within 48 hours of delivery

3. Warranty Solutions

After the claim is reviewed and approved, AceGamer may provide one of the following solutions depending on the case:

• Free replacement
• Repair guidance or troubleshooting support
• Full or partial refund, if replacement or repair is not suitable
• Return instructions if the product needs to be sent back

For confirmed quality-related issues, AceGamer covers the return shipping cost if a return is required.

4. Warranty Exclusions

This warranty does not cover issues caused by misuse, accidental damage, unauthorized modification, or normal wear and tear.

Excluded cases include:

• Damage caused by drops, impact, liquids, misuse, or improper storage
• Unauthorized repairs, modifications, disassembly, or tampering
• Normal wear and tear, including scratches, discoloration, cosmetic marks, or surface wear
• Issues caused by third-party accessories, chargers, cables, software, or incompatible use
• Products lost, damaged, or delayed during shipping if the issue is not reported within 48 hours of delivery
• Claims without valid proof of purchase
• Claims without clear photo or video evidence when requested

Products altered, modified, or repaired by unauthorized parties may void the warranty.

5. Post-Warranty Services

If your product is outside the 1-year warranty period, AceGamer may still provide support depending on the case.

Post-warranty support may include:

• Paid repair or replacement options
• Troubleshooting guidance
• Discounts on new purchases when available

6. Warranty Claim Process

Please contact AceGamer support before sending any product back.

Please include:

• Order number
• Product name
• Description of the issue
• Clear photos or videos showing the issue
• Proof of purchase when requested

Claim review: Within 24 hours, Monday–Friday.

Approved warranty solution: Replacement, repair guidance, refund, or return instructions will be arranged after the claim is approved.

Refund processing time: If a refund is approved, it will be issued within 5 business days to the original payment method after the returned item is received and inspected, or after a refund-only request is approved.

The final time for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

7. Related Policies

• For return rules, see our Returns & Refund Policy.
• For refund details, see our Refund Policy.
• For shipping regions, delivery time, and lost package handling, see our Payment & Shipping Policy.

Contact Information

If you have any questions about your order, warranty, return, refund, or shipping, please contact us through the following channels:

Email: support@acegamerstore.com

We aim to respond within 24 hours, Monday–Friday.

Phone: +86 512 65812606

Business hours: 9:00–18:00, GMT+8, Monday–Friday

Mailing Address:

Room 533, Building 1, Xinyue Life Plaza, Changqiao Street, Wuzhong District, Suzhou, Jiangsu, 215000, China

Last updated: September 10, 2025