Privacy Policy

AceGamer Privacy Policy

AceGamer operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). AceGamer is powered by Shopify, which helps us provide the Services securely and efficiently. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or communicate with us.

By using the Services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

1. Company Information

Company Name: Suzhou Senmu Home Co., Ltd.

Unified Social Credit Code: 91320506MA2764QL83

Customer Support Phone: +86 512 65812606

Email: support@acegamerstore.com

Address: Room 533, Building 1, Xinyue Life Plaza, Changqiao Street, Wuzhong District, Suzhou, Jiangsu, China

2. Compliance

We comply with applicable privacy laws, including but not limited to:

  • PIPL (China)
  • GDPR (EU & UK)
  • CCPA (California, USA)
  • PIPA (South Korea)
  • APPI (Japan)

Compliance depends on your location and the scope of Services provided to you. We process personal information only as necessary to provide and improve our Services, fulfill orders, and comply with legal obligations.

3. Personal Information We Collect

“Personal information” refers to any data that identifies or can reasonably identify you. We may collect the following categories of information:

  • Contact details: Name, billing/shipping address, phone, email
  • Financial information: Credit/debit card, PayPal, transaction details
  • Account information: Username, password, preferences, settings
  • Transaction history: Products viewed, purchased, returned, or canceled
  • Communications: Customer service inquiries, feedback
  • Device & usage information: IP address, browser, device type, interaction with the Services

Note: We do not knowingly collect sensitive data such as biometric or health information.

4. How We Collect Information

  • Directly from you: Account creation, purchases, customer support inquiries
  • Automatically: Cookies, tracking pixels, web analytics tools
  • From service providers or partners: Payment processors, Shopify, Google Analytics, Facebook Pixel, Microsoft Clarity

5. How We Use Your Information

We may use your information for:

  1. Providing Services: Order processing, payment, shipping, returns, account management, personalized recommendations
  2. Marketing & Advertising: Promotional emails, online ads (Facebook Pixel, Microsoft Clarity, Google Analytics), based on consent where required. You can opt out of marketing emails anytime by clicking the ‘unsubscribe’ link in our emails.
  3. Security & Fraud Prevention: Account authentication, fraud detection, maintaining safe Services
  4. Communication: Responding to inquiries, providing support, updates about your orders
  5. Legal Compliance: Fulfilling legal obligations, responding to valid requests from authorities

6. Third-Party Disclosure

We may share your information with:

  • Shopify and related service providers (payment, shipping, analytics, cloud storage)
  • Marketing partners for advertising (Facebook, Google, Microsoft Clarity)
  • Affiliates within our corporate group
  • Legal authorities when required by law or to protect rights and safety

Important: All third parties must comply with applicable privacy laws and only use your data as described. We may share limited information (such as hashed identifiers) with advertising partners solely for targeted advertising and measurement.

7. Cookies and Tracking

We use:

  • Facebook Pixel for ad tracking and retargeting
  • Microsoft Clarity for behavior analytics and site optimization
  • Google Analytics (planned installation) for usage insights

You may manage or disable cookies via your browser settings. Disabling certain cookies may affect functionality. Where required by law (e.g., EU/UK), we display a cookie consent banner that allows you to accept or reject non-essential cookies

8. Data Retention & Security

  • We retain personal information only as long as needed for Services, legal obligations, or disputes.
  • We use encryption, access controls, and secure hosting providers to safeguard your information
  • No system is completely secure; please exercise caution when sharing sensitive information online.

9. Data Breach Notification

If a personal data breach occurs that may risk your rights:

  • GDPR: Authorities notified within 72 hours
  • CCPA & PIPL: Timely notification to individuals and authorities
  • APPI & PIPA: Notify relevant supervisory authorities as soon as practicable

10. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, delete, or port your data
  • Opt out of sale or sharing of personal information for targeted ads
  • Withdraw consent where previously given
  • Object to or restrict processing
  • Request explanations for automated decisions

To exercise your rights, contact: support@acegamerstore.com

11. International Data Transfers

Your personal information may be stored, processed, or transferred outside your country, including the US, EU, Australia, and Asia. Transfers comply with applicable laws, such as GDPR Standard Contractual Clauses or PIPL cross-border requirements.

12. Children’s Privacy

  • Our Services are not directed to children under 16 (or 14 in China).
  • We do not knowingly collect personal data from minors without parental consent.
  • Parents/guardians may request deletion of data collected from their children via our contact email.

13. Updates to This Policy

We may update this policy to reflect changes in practices, services, or legal requirements. Updated versions will be posted here with a new “Last updated” date.

14. Contact Us

If you have any questions regarding your order, shipping, returns, or these Terms of Service, please contact us through the following channels:

Email: support@acegamerstore.com

(We aim to respond within 24 hours, Monday–Friday)

Phone: +86 512 65812606

(Business hours: 9:00–18:00, GMT+8, Monday–Friday)

Mailing Address:

Room 533, Building 1, Xinyue Life Plaza, Changqiao Street, Wuzhong District, Suzhou, Jiangsu, 215000, China

Last updated: September 10, 2025