Privacy Policy
AceGamer Privacy Policy
AceGamer operates this store and website, including all related information, content, features, tools, products, and services provided through acegamerstore.com collectively referred to as the “Services”. AceGamer is powered by Shopify, which helps us provide our online store securely and efficiently.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with AceGamer.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
Company Name: Suzhou Senmu Home Co., Ltd.
Unified Social Credit Code: 91320506MA2764QL83
Customer Support Phone: +86 512 65812606
Email: support@acegamerstore.com
Address: Room 533, Building 1, Xinyue Life Plaza, Changqiao Street, Wuzhong District, Suzhou, Jiangsu, 215000, China
2. Applicable Privacy Laws
Depending on your location and how you interact with our Services, certain privacy laws may apply to the processing of your personal information, including but not limited to:
- PIPL in China
- GDPR in the European Union and United Kingdom
- CCPA/CPRA in California, United States
- PIPA in South Korea
- APPI in Japan
We process personal information as necessary to provide our Services, fulfill orders, communicate with customers, improve our website, prevent fraud, conduct marketing where permitted, and comply with legal obligations.
3. Personal Information We Collect
“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual. The types of personal information we may collect include:
- Contact information: Name, email address, phone number, billing address, and shipping address
- Order and transaction information: Products viewed, purchased, returned, refunded, or canceled, order number, payment status, and delivery information
- Payment information: Payment method, billing details, transaction details, and payment confirmation information. Complete payment card information is processed by secure third-party payment providers and is not stored directly by AceGamer.
- Account information: Account login details, preferences, saved information, and settings where applicable
- Customer service information: Messages, inquiries, feedback, product issue descriptions, photos, videos, and related support records
- Device and usage information: IP address, browser type, device type, operating system, pages viewed, referring pages, interaction data, cookie identifiers, and analytics data
- Marketing and advertising information: Email subscription status, ad interaction data, campaign attribution, and cookie or pixel-based identifiers where permitted
We do not knowingly collect sensitive personal information such as biometric data, health information, or government identification numbers unless required for a specific legal or customer service purpose.
4. How We Collect Personal Information
We may collect personal information in the following ways:
- Directly from you: When you place an order, create an account, contact customer support, submit a return or warranty request, subscribe to marketing emails, or fill out a form on our website
- Automatically: Through cookies, pixels, tags, log files, analytics tools, and similar technologies when you use our website
- From service providers and partners: Including Shopify, payment processors, logistics providers, customer service tools, analytics providers, advertising platforms, and fraud prevention providers
5. How We Use Personal Information
We may use personal information for the following purposes:
- Providing our Services: Processing orders, accepting payments, arranging shipping, handling returns, processing refunds, managing warranty claims, providing customer support, and maintaining your account
- Order and customer communication: Sending order confirmations, shipping updates, service messages, support replies, return instructions, refund updates, and warranty communications
- Marketing and advertising: Sending promotional emails where permitted, showing online ads, measuring ad performance, and improving marketing campaigns through tools such as Meta Pixel, Google Analytics, and Microsoft Clarity
- Website analytics and improvement: Understanding website performance, customer behavior, product interest, conversion paths, and site usability
- Security and fraud prevention: Detecting fraud, preventing unauthorized transactions, protecting accounts, troubleshooting issues, and maintaining the security of our Services
- Legal compliance: Complying with applicable laws, responding to lawful requests, enforcing our terms, and protecting our rights, customers, and business
You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at support@acegamerstore.com.
6. Disclosure of Personal Information
We may share personal information with the following categories of third parties where necessary:
- Shopify: Our e-commerce platform provider
- Payment providers: To process payments, refunds, and fraud checks
- Shipping and logistics providers: To deliver orders, provide tracking, and handle delivery issues
- Customer service providers: To respond to customer inquiries, returns, refunds, and warranty requests
- Analytics providers: Such as Google Analytics and Microsoft Clarity, to understand website usage and improve our Services
- Advertising partners: Such as Google and Meta/Facebook, for advertising, retargeting, campaign measurement, and performance analysis where permitted by law
- Affiliates and service providers: Who support our business operations
- Legal authorities or professional advisers: When required by law, legal process, compliance obligations, dispute resolution, or protection of rights and safety
We may share limited information, such as hashed identifiers or cookie-based identifiers, with advertising and analytics partners for targeted advertising, measurement, and performance analysis where permitted by applicable law.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyze traffic, improve user experience, measure advertising performance, and provide relevant marketing.
Tools we may use include:
- Meta/Facebook Pixel: For ad tracking, retargeting, and campaign measurement
- Microsoft Clarity: For behavior analytics and website optimization
- Google Analytics: For website usage analytics and performance insights
- Shopify cookies: For store functionality, checkout, cart, security, and analytics
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, checkout, or user experience. Where required by applicable law, we may display a cookie consent banner that allows you to accept or reject non-essential cookies.
8. Data Retention and Security
We retain personal information only for as long as reasonably necessary to provide our Services, fulfill orders, provide support, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
We use reasonable technical and organizational measures, such as secure hosting, encryption, access controls, and trusted service providers, to help protect personal information.
No method of transmission or storage is completely secure. Please use caution when sharing information online and protect your account credentials.
9. Data Breach Notification
If a personal data breach occurs and notification is required under applicable law, we will take appropriate steps to notify affected individuals, supervisory authorities, or other relevant parties within the required timeframe.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete personal information
- Request deletion of personal information
- Request portability of personal information where applicable
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Opt out of certain sale, sharing, or targeted advertising activities where applicable
To exercise your rights, please contact us at support@acegamerstore.com. We may need to verify your identity before processing certain requests.
11. International Data Transfers
Your personal information may be stored, processed, or transferred outside your country or region, including to China, the United States, the European Union, Australia, Asia, or other locations where our service providers operate.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information, such as contractual protections or other legally recognized mechanisms.
12. Children’s Privacy
Our Services are not directed to children under 16, or under 14 in China. We do not knowingly collect personal information from minors without appropriate parental or guardian consent where required by law.
If you believe a child has provided us with personal information, please contact us at support@acegamerstore.com so we can review and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party services. Please review the privacy policies of any third-party services you use.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or legal requirements. Updated versions will be posted on this page with a new “Last updated” date.
15. Contact Information
If you have any questions about this Privacy Policy, your personal information, your privacy rights, or our data practices, please contact us through the following channels:
Email: support@acegamerstore.com
We aim to respond within 24 hours, Monday–Friday.
Phone: +86 512 65812606
Business hours: 9:00–18:00, GMT+8, Monday–Friday
Mailing Address:
Room 533, Building 1, Xinyue Life Plaza, Changqiao Street, Wuzhong District, Suzhou, Jiangsu, 215000, China
Last updated: September 10, 2025