Terms of service

AceGamer Terms of service

OVERVIEW

Welcome to AceGamer! The terms “we”, “us”, and “our” refer to AceGamer. AceGamer operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). AceGamer is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

We comply with applicable consumer protection and e-commerce laws in the regions where we sell our products.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence (or 18 years old, whichever is higher). You further represent that you have given consent for any of your minor dependents to use the Services on devices you own, purchase, or manage.

For users in China, under PIPL, we do not knowingly allow children under 14 to create accounts without parental consent. For users in the European Union, under GDPR, parental consent is required for children under 16.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person. We recommend using strong passwords and enabling two-factor authentication where available.

SECTION 2 - OUR PRODUCTS

We make every effort to provide an accurate representation of our products and services in our online stores. However, colors or product appearance may differ depending on your device settings.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations. All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities on a case-by-case basis.

Our products include gaming controllers and console accessories, which comply with relevant safety and consumer protection standards in target markets.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. AceGamer reserves the right to accept or decline your order for any reason, including compliance with export laws or restrictions. Your order is not accepted until AceGamer confirms acceptance and processes your payment.

Please review your order carefully before submitting, as AceGamer may be unable to accommodate cancellation requests after acceptance. If we do not accept, make a change to, or cancel an order, we will attempt to notify you via the contact details provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy and Warranty Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.

Unless otherwise expressly stated, prices do not include taxes. Shipping costs are already included in the product price for all orders to supported countries. No additional customs duties or import fees will apply.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account and payment information so we can complete your transactions.

You represent and warrant that:

(i) the credit card/payment method information you provide is true, correct, and complete,

(ii) you are duly authorized to use such payment method,

(iii) charges incurred by you will be honored by your payment provider, and

(iv) you will pay all charges incurred at the posted prices, including applicable taxes.

We use secure payment gateways compliant with PCI DSS standards.

SECTION 5 - SHIPPING AND DELIVERY

Shipping is free to all supported countries listed in our Shipping Policy. No additional customs duties or import fees will apply.

Delivery times vary depending on destination and are provided as estimates only (generally 3–15 days, depending on region — e.g., 3–7 days for the US, Europe & UK; 5–12 days for Asia-Pacific & Middle East; 5–15 days for Australia & New Zealand).We are not responsible for delays caused by shipping carriers, customs procedures, or events outside our control (e.g., natural disasters, regulatory changes).

Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

All trademarks, brands, content, images, graphics, videos, and other intellectual property on the Services are owned by AceGamer, its affiliates, or licensors.

All trademarks, brands, and product names mentioned (including Xbox, PlayStation, Switch) are the property of their respective owners. Use of these names is for compatibility and descriptive purposes only.

You may only use the Services for personal, non-commercial purposes. Unauthorized reproduction, distribution, modification, or exploitation is prohibited.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to tools or services from third parties. We provide such access “as is” without warranties. Your use is at your own risk and subject to the third party’s terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for their content or services. Accessing third-party websites is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

AceGamer is powered by Shopify. However, all sales are made directly with AceGamer. Shopify is not responsible for any aspect of transactions between you and AceGamer.

SECTION 10 - PRIVACY POLICY

All personal information we collect is subject to our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you acknowledge that your data may be processed by Shopify and third parties in other countries.

SECTION 11 - FEEDBACK

If you submit any suggestions, reviews, or feedback, you grant AceGamer a perpetual, worldwide, royalty-free license to use it for business purposes.

SECTION 12 - ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after you submit an order.

SECTION 13 - PROHIBITED USES

You may not use the Services for unlawful purposes, to violate laws, infringe rights, harass others, mislead, spam, upload viruses, or otherwise interfere with the Services.

We reserve the right to suspend or terminate your account for violations.

SECTION 14 - TERMINATION

We may terminate your access at any time without notice if you violate these Terms. Provisions that by nature should survive will remain effective.

SECTION 15 - DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR PURPOSE, AND NON-INFRINGEMENT.

Some jurisdictions may not allow disclaimers, so this may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, AceGamer AND ITS PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless AceGamer, Shopify, and affiliates against claims arising out of your use of the Services or violation of these Terms.

SECTION 18 - SEVERABILITY

If any provision is found unenforceable, the remaining provisions shall remain in effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and AceGamer. Failure to enforce any provision shall not constitute a waiver.

SECTION 20 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without prior written consent. We may assign our rights without notice.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of the People’s Republic of China. You and AceGamer agree to submit disputes to the courts of Suzhou, Jiangsu Province, China.

For customers in the EU/UK, nothing in these Terms limits your statutory rights to bring disputes in your country of residence.

SECTION 22 - HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS

We may update these Terms at any time by posting changes to our website. Material changes will be notified in accordance with applicable law. Continued use constitutes acceptance.

SECTION 24 - CONTACT INFORMATION

If you have any questions regarding your order, shipping, returns, or these Terms of Service, please contact us through the following channels:

Email: support@acegamerstore.com

(We aim to respond within 24 hours, Monday–Friday)

Phone: +86 512 65812606

(Business hours: 9:00–18:00, GMT+8, Monday–Friday)

Mailing Address:

Room 533, Building 1, Xinyue Life Plaza, Changqiao Street, Wuzhong District, Suzhou, Jiangsu, 215000, China

Last updated: September 10, 2025