Returns & Repairs

This page is a guide and entry point for all return, refund, and warranty requests.

Quick Summary

  • Returns accepted within 30 days of delivery (see Refund Policy for details).
  • Return shipping costs: AceGamer covers quality-related issues; customer covers non-quality issues.
  • Refunds processed within 3–5 business days after we receive your return.

💡 Tips:

  • Contact support before sending any return
  • Keep original packaging and proof of purchase
  • Provide clear photos/videos for quality-related claims

Contact Information

If you have any questions regarding your order, shipping, returns, or these Terms of Service, please contact us through the following channels:

Email: support@acegamerstore.com

(We aim to respond within 24 hours, Monday–Friday)

Phone: +86 512 65812606

(Business hours: 9:00–18:00, GMT+8, Monday–Friday)

Mailing Address:

Room 533, Building 1, Xinyue Life Plaza, Changqiao Street, Wuzhong District, Suzhou, Jiangsu, 215000, China

Last updated: September 10, 2025